Privacy Policy

Effective Date: 08/09/2025

At The Room - Psy ("we," "us," "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR), Privacy and Electronic Communications Regulations (PECR), and other applicable data protection laws, including but not limited to the Data Protection Act 2018.

By using our website www.theroompsy.com (the "Site"), you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please refrain from using our Site.

1. Information We Collect

We may collect and process the following personal data:

  • Personal Identification Information: Name, email address, postal address, phone number, and other information you provide when you fill out forms on our Site, subscribe to our services, or communicate with us.

  • Usage Data: Details of your visits to our Site, including traffic data, location data, weblogs, operating systems, browser type, IP addresses, device information, and other browsing patterns.

  • Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your browsing experience and collect data about how users interact with our Site. For more information, please see our Cookie Policy below.

2. Legal Basis for Processing Your Data

Under the GDPR, we rely on the following legal bases for processing your personal data:

  • Consent: When you subscribe to our newsletter, fill out contact forms, or agree to participate in surveys or other services, you consent to our processing your personal data for those purposes.

  • Contractual Necessity: To fulfill any contracts or services you request, such as processing orders, responding to inquiries, or providing services.

  • Legitimate Interests: We process your data to ensure our website operates efficiently and to improve your user experience. We also use your data for marketing purposes (where you have given your consent) or for operational communications, provided this does not override your privacy rights.

  • Legal Obligation: We may process your data to comply with legal obligations, such as preventing fraud or fulfilling other legal requirements.

You have the right to withdraw consent at any time where we are relying on it for processing. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.

3. Cookies

3. Cookies

Our website uses cookies to collect information about how users interact with our site. Cookies are small data files placed on your device to help us enhance and personalize your browsing experience.

  • Types of Cookies We Use:

    • Essential Cookies: These are necessary for the operation of our website (e.g., to manage logins and transactions).

    • Performance Cookies: These help us understand how visitors use our site, such as page views and navigation.

    • Targeting/Advertising Cookies: These cookies are used to deliver relevant advertisements to you and measure their effectiveness.

  • Cookie Consent:
    Upon your first visit to our Site, we will request your consent to place non-essential cookies (such as performance and advertising cookies) on your device. You can manage your cookie preferences at any time by adjusting your browser settings or via the cookie consent banner. You may choose to block or delete cookies at any time, but please note that some features of our Site may not function properly if you do so.

  • Managing Cookies:
    You can manage or disable cookies at any time through your browser settings. Each browser has different settings for managing cookies, but typically you can:

    • Open the browser’s settings and find the "Privacy" or "Cookies" section.

    • Choose to block all cookies or disable certain types of cookies.

    • Delete cookies that have already been stored on your device.

    Please note that disabling cookies may affect your ability to use some features on our Site, such as staying logged in or properly viewing certain content.

  • Third-Party Cookies:
    Our Site may also use third-party services (e.g., Google Analytics, social media plugins) that set their own cookies. These third-party services may have their own cookie policies, which you can find by visiting their respective websites. We do not have control over these third-party cookies, and we are not responsible for the privacy practices of those third parties.

    By using our Site, you consent to our use of cookies in accordance with this Cookie Policy.

Third-Party Advertising and Google AdSense:
We may use third-party services, including Google AdSense, which may use cookies and web beacons to serve ads based on your previous visits to our Site or other websites. These advertising companies may collect personal information through cookies to deliver personalized ads. We do not control these cookies, and their use is governed by the privacy policies of the third-party services.

  • Google AdSense:

    • AdSense serves personalized ads to users based on their previous interactions with the Site or other websites.

    • For more information on how Google uses data for advertising purposes, please review Google’s Privacy Policy and Google Ads Settings.

    • You can opt out of personalized ads served by Google by visiting Google Ads Settings or through the Network Advertising Initiative’s opt-out tool at optout.networkadvertising.org.

4. How We Use Your Data

We may use your personal data for the following purposes:

  • To Provide Services: To fulfil any requests you make, such as processing transactions, responding to inquiries, or sending you newsletters.

  • Improvement and Analytics: To understand how our Site is used and improve its functionality and content.

  • Marketing Communications: With your consent, we may send promotional information about services we offer that may be of interest to you. You can opt out of marketing communications at any time.

  • Legal Obligations: To comply with legal obligations, prevent fraud, and protect the security of our website and services.

5. Third-Party Services

We use third-party services to help us operate and improve our website. These services may collect, store, or process your data on our behalf. You may interact with services such as payment processors or email marketing platforms through our Site.

  • Squarespace Platform: Our website is hosted on Squarespace, which collects and processes data related to your use of the platform (such as IP addresses, browser data, and usage statistics). You can review Squarespace’s Privacy Policy here for more information on how they handle your data.

  • Third-Party Integrations: We may also use third-party integrations such as Google Analytics. These services will process your data according to their own privacy policies, which you can review on their respective websites.

  • Payment Processors: We use third-party payment processors like PayPal to process transactions. These processors may collect and process your data in accordance with their own privacy policies. You can review their privacy policies at their respective websites.

We ensure that any third-party services we use comply with GDPR and data protection regulations to safeguard your data.

6. International Data Transfers

Your personal data may be transferred to and stored at destinations outside the European Economic Area (EEA), including countries that may not offer the same level of data protection. When data is transferred outside the EEA, we take steps to ensure that your data is protected in compliance with the GDPR, including using safeguards such as EU Standard Contractual Clauses, Privacy Shield certifications (where applicable), and other legal measures.

7. Data Security

We take the security of your personal data seriously. We employ industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encryption, firewalls, and secure protocols for data transmission.

However, please note that no data transmission over the internet is entirely secure. While we strive to protect your information, we cannot guarantee its absolute security during transmission. Once your data is received by us, we ensure its security to the best of our ability.

8. Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to have it corrected.

  • Right to Erasure: You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.

  • Right to Restriction of Processing: You can ask us to restrict the processing of your personal data under certain circumstances.

  • Right to Object: You can object to the processing of your personal data for direct marketing purposes.

  • Right to Data Portability: You have the right to request a machine-readable copy of your personal data.

To exercise any of these rights, please contact us at theroompsy@outlook.com. You can make requests free of charge, and we will respond within one month, although this may be extended in certain circumstances.

9. Retention of Data

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected or as required by law. After this period, your data will be securely deleted or anonymised. We retain transactional and financial data for as long as necessary for accounting, tax, and legal purposes.

10. Links to Third-Party Websites

Our website may contain links to external websites, such as partner websites or services we use. Please note that these websites have their own privacy policies, which may differ from ours. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date". If significant changes are made, we will notify you via email or a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

The Room - Psy

Email: theroompsy@outlook.com

ICO Registration Number: ZB928185

For more information on your rights under GDPR or for concerns about how we process your personal data, you may contact your local data protection authority. In the UK, this is the Information Commissioner’s Office (ICO).